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  • Best room rates
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  • Slope to the hotel
  • Free 3-min skibus

At a glance

Booking and cancellation conditions

Here you can find all the details concerning bookings at our hotel. From deposits to the details in case of a cancellation, we have collected everything in an overview for you.

If you still have any questions, please do not hesitate to contact us – we are happy to help you with all kinds of requests. The easiest way to reach us is for example per email ().

New flexible booking conditions for all bookings with arrival until October 11, 2020

Full refund of the deposit up to 14 days before arrival.
So you can wait with us to see how the situation develops.

If cancelled later, only the deposit will be charged as a cancellation fee.
So that we can plan the purchase of fresh food and the deployment of employees.

* Corresponds to a cancellation fee of only 30%. Please note that our special regulation only applies to direct bookings, i.e. those that were made on, via email, telephone or post. It does not apply to travel portals such as, HRS and

Booking conditions

Upon completion of your booking, you will receive a booking confirmation with details about the deposit. The payment is made by bank transfer and amounts to 30% of the total price.

You will then receive a deposit receipt within 3-5 working days. If we do not receive a deposit, we reserve the right to delete the reservation.


The deposit amounts to 30% of the total price.

Cancellation conditions for bookings with arrival from December 2020

Until 45 days in advance

Until 45 days prior to arrival, cancellation is free of charge; the deposit is credited for a later stay.

Until 30 days in advance

For cancellations until at least 30 days prior to arrival, 30% of the booking are charged (the deposit is retained).

Until 7 days in advance

For cancellations until at least 7 days prior to arrival, 80% of the booking are charged.


For cancellations 7 days or less before arrival or no-shows, 100% of the booking are charged.


Our hotel contract conditions are available for download.

Download as PDF file